SPAIN • The group has reinforced its Service and Technical Assistance Department (SAT) in these regions to offer a faster response to customer needs.
In the last three years, Comexi has expanded this department by restructuring its internal organization, strengthening its technical team and improving its responsiveness. In 2015, the SAT inaugurated a Service Hub in Comexi North America with a team of technicians dedicated to the United States and Canada and the installation of a new spare parts warehouse in Charlotte, North Carolina. Comexi believes the group will ensure the delivery of parts throughout the region in 24 hours. In addition, Comexi North America has recently named Olof Buelens as the new Vice President of Sales and Technical Services.
In Asia, Comexi hopes the enlarged service group will be able to offer more direct and faster contact with Àlex Astudillo, a senior engineer with more than 10 years of experience and extensive knowledge of the flexible packaging industry. Astudillo directs care service in this geographical area from Bangkok, Thailand.
Annually, Comexi’s technical service department conducts more than 850 visits and, in the last 12 months, 80% of the 3000 queries have been solved in a telematically, according to the company.